It is like the old adage says, “I’ve learned many things, and a lot of things I’ve learned the hard way.” It seems, my friends that people simply refuse to learn from the mistakes of others, and therefore learn the hard way about the implications of a poorly thought out voicemail. Week after week, it seems, I am writing about this very topic. Yet, week after week, there is at least one more tale of a foolish individual learning his or her lesson the hard way.
This week it becomes clear that even those closely associated with the inner workings of phones and voicemail is not immune to the “hot water” that results from recording tasteless voicemail messages. AT&T- the company- was forced to issue an apology statement to a single customer this week after an employee left the man a message that went a bit too far.
It seems Mr. Giorgio Galante was growing tired of issues he was having with the not-so-inexpensive iPhone. So, he took it upon himself to write to the CEO of AT&T. He has been documented as saying, “ I wasn’t threatening in any way …,” which is likely the reason the man was caught off guard when he found a message on his voicemail that threatened a cease and desist letter should he continue communication with CEO Randall Stephenson. The message was left by an employee, who is known only as “Brent.” Whether or not Brent is still an employee of AT&T is not know, but the company did come forward to publicly apologize for the poor customer service, adding that it “strives to provide our customers with easy ways to have their questions addressed.”
It appears that Brent missed that memo, as well as the other posts I have written regarding the consequences when one records a message without considering the implications.
